Archive for November 2010
The Myers Briggs Test
November 28, 2010 | 
Author The Myers Briggs test (full name Myers Briggs Type Indicator) is a well-known psychometric questionnaire which seeks to reveal personal preferences in personality perceptions. It is usually used as a tool for team building, career development and self awareness.
First published in 1962, the Myers Briggs test borrows from Carl Jung’s typological theories in his eponymous work “Psychological Types”. The main psychological types are broken down into 4 different dimensions of personality, split into 4 possible dichotomies – these are pairs of mutually exclusive preferences for which an individual is classified.
Posted in Emotional Intelligence, Emotional Intelligence Test, General, psychometric assessment | 
Tags: 16 Personality Types, Answer Options, Answers Questions, Aptitude, Briggs Myers, Briggs Type Indicator, Carl Jung, Dichotomies, Dichotomy, Dimensions Of Personality, Information Gathering, Mental Evaluation, Myers Briggs Test, Myers Briggs Type, Myers Briggs Type Indicator, Personal Preferences, Personality Preferences, Psychological Types, Self Awareness, Visualisation | 
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How To Get The Most Out Of Personality Testing
The field of psychometrics testing has developed over the last 80 years or so, and within this area personality testing has become a mainstay of assessing candidates for certain job competencies and organisational fit.
Why is personality testing important? And why do most emotional intelligence tests focus on personality?
Linking Emotional Competence with Customer Satisfaction
Customer satisfaction is often a key focus area for a company, but few recognise the fact that there should be a certain level of emotional competence cultivated in support of this.
‘Emotional competence’ is a big phrase. While this certainly has a much larger remit than just customer service, I shall try to confine my discussion to what matters for a company in its efforts to provide a customer with good service.
Posted in Articles, Emotional Intelligence, General, Posts | Tags: Active Listening, Business Performance, Business Relationships, Customer Concerns, Customer Relationship, Customer Satisfaction, Customer Service, Different Light, Emotional Competence, Emotional Intelligence, Focus Area, Frame Of Mind, Incorporating, Knowledge Ability, Phrase, Relati, Relationship Management, Remit, Wit | No Comments »
