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Mission Statements

What is your opinion on company “mission statements” or written declarations of “organizational values and visions”?

Has your organization developed documents that define your “corporate goals and identity?”

Ideally these documents will shape and inform the everyday functioning of the teams and individuals that constructed them. But very often these documents make impressive, but irrelevant decor items for executive office walls.

Why is that?

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Team building – Putting the “I” back in “Team”

“There’s just no ‘I’ in team!” You’ve heard that said before right?

If you’ve been part of any team or organization, you’ve experienced the frustration and resentment of when a colleague, a manager or a staff member privileges their own agenda, their own promotion, their own function, or their own goals, over the team’s shared vision and collective success.

Individualism at the expense of universal progress.  Me, myself and I, before I and thou.

So there’s no “I” in team, yes? Or is there more to it than that? And what difference might the power of emotional intelligence make in the dynamic relationship between “I” and ‘team’?

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How To Get The Most Out Of Personality Testing

The field of psychometrics testing has developed over the last 80 years or so, and within this area personality testing has become a mainstay of assessing candidates for certain job competencies and organisational fit.

Why is personality testing important? And why do most emotional intelligence tests focus on personality?

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Linking Emotional Competence with Customer Satisfaction

Customer satisfaction is often a key focus area for a company, but few recognise the fact that there should be a certain level of emotional competence cultivated in support of this.
‘Emotional competence’ is a big phrase. While this certainly has a much larger remit than just customer service, I shall try to confine my discussion to what matters for a company in its efforts to provide a customer with good service.

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The Psychometric Assessment And Its Application To Recruitment

A psychometric assessment is something which may send shudders down a job candidate’s spine when he is told he has to undergo one.  It is usually seen as a challenging test to take, and most candidates do worry if it will conclude that they possess some character flaws or flag up some fundamental inadequacies in ability.

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Using The Enneagram In Business

Why the Enneagram?

The Enneagram is being used in business more and more with organisations such as Disney, Sony, Johnson & Johnson all using it to enhance business performance.  The question is why is the Enneagram so beneficial to us and to organisations?

In order to understand how the Enneagram can be useful in the business arena we need to look at some of the questions that are fundamental to our self-identity and can run as a background murmur in our interactions with others.

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Emotional Intelligence Training

When it comes to emotional intelligence training, I don’t think there’s anyone who believes that EI is an ability that one is just born with. I could be wrong, but I’m sure just about everyone out there truly believes that emotional intelligence is a skill that can be learned.

Granted some of us may look at certain people and say… “Nope, anybody else can learn emotional intelligence… except them. They’ll just never get it.”

We won’t go there.

But for now let’s say that emotional intelligence training is more than just a good idea. It’s a practical and learnable skill that any of us has the capacity to master.

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Working with Emotional Intelligence – An Organisational Development Strategy

An often under-rated corporate HR function involves the area of working with emotional intelligence.  While soft skills are frequently not seen as a pre-requisite when it comes to performing a job properly, it is playing an increasingly important role in the business environment, and organisations are warming up to the idea that it can, and should, be nurtured.

Working with emotional intelligence can be tricky.

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The Emotional Intelligence Test – Putting Abstract Talent Into Perspective

An emotional intelligence test is frequently used these days as part of a company’s efforts to understand its employees and aid workforce development.  Although Emotional Intelligence as a concept was only recognised quite recently (about 15 years ago), the key reason behind why it is quickly catching on is its widespread relevance to business success.

Why Do You Need An Emotional Intelligence test?

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Reframing The Emotional Intelligence Definition

We previously took a close look at how the mind works just like a computer when it comes to accumulating mental programs.

Almost everyone incorporates this image into his or her emotional intelligence definition.

It’s a great way to look at the mind. It simplifies our concept of how the mind operates and allows us to develop a more experiential sense of our own emotional intelligence definition.

It’s easy to see how our belief systems and behaviours work just like computer programs. Through past decisions, we form ideas and beliefs and those beliefs continue to run until we make a determined decision to stop them.

As such, we see a lot of solutions out there for dealing with programs that we don’t want. What’s their solution? Reprogram yourself.

The problem is… that doesn’t work.

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