Emotional Intelligence

Team building – Putting the “I” back in “Team”

“There’s just no ‘I’ in team!” You’ve heard that said before right?

If you’ve been part of any team or organization, you’ve experienced the frustration and resentment of when a colleague, a manager or a staff member privileges their own agenda, their own promotion, their own function, or their own goals, over the team’s shared vision and collective success.

Individualism at the expense of universal progress.  Me, myself and I, before I and thou.

So there’s no “I” in team, yes? Or is there more to it than that? And what difference might the power of emotional intelligence make in the dynamic relationship between “I” and ‘team’?

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The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)

There are various different tools and tests in the market for emotional intelligence assessment and development, and MSCEIT is one of those.  MSCEIT is an acronym and stands for the “Mayer-Salovey-Caruso Emotional Intelligence Test”.  This test stemmed from research first carried out in 1990 by Mayer & Salovey, and it was refined and developed over the ensuing years.

Some emotional intelligence tests focus on self-awareness and perceptions, or on identifying behaviour preferences.  The MSCEIT is a test which aims to focus on assessing emotional ability.

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The Myers Briggs Test

The Myers Briggs test (full name Myers Briggs Type Indicator) is a well-known psychometric questionnaire which seeks to reveal personal preferences in personality perceptions.  It is usually used as a tool for team building, career development and self awareness.

First published in 1962, the Myers Briggs test borrows from Carl Jung’s typological theories in his eponymous work “Psychological Types”.  The main psychological types are broken down into 4 different dimensions of personality, split into 4 possible dichotomies – these are pairs of mutually exclusive preferences for which an individual is classified.

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How To Get The Most Out Of Personality Testing

The field of psychometrics testing has developed over the last 80 years or so, and within this area personality testing has become a mainstay of assessing candidates for certain job competencies and organisational fit.

Why is personality testing important? And why do most emotional intelligence tests focus on personality?

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Linking Emotional Competence with Customer Satisfaction

Customer satisfaction is often a key focus area for a company, but few recognise the fact that there should be a certain level of emotional competence cultivated in support of this.
‘Emotional competence’ is a big phrase. While this certainly has a much larger remit than just customer service, I shall try to confine my discussion to what matters for a company in its efforts to provide a customer with good service.

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The Psychometric Assessment And Its Application To Recruitment

A psychometric assessment is something which may send shudders down a job candidate’s spine when he is told he has to undergo one.  It is usually seen as a challenging test to take, and most candidates do worry if it will conclude that they possess some character flaws or flag up some fundamental inadequacies in ability.

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The Importance Of Emotional Intelligence Certification

In this article I will discuss emotional intelligence certification and its relevance to developmental programmes.  Some of our previous articles have already addressed the reasons behind why emotional intelligence is so important to businesses, and indeed in our lives.  We have also addressed the need to select a suitable emotional intelligence test, based on a model that is relevant and effective, to aid the development of emotional intelligence.

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Emotional Intelligence Training

When it comes to emotional intelligence training, I don’t think there’s anyone who believes that EI is an ability that one is just born with. I could be wrong, but I’m sure just about everyone out there truly believes that emotional intelligence is a skill that can be learned.

Granted some of us may look at certain people and say… “Nope, anybody else can learn emotional intelligence… except them. They’ll just never get it.”

We won’t go there.

But for now let’s say that emotional intelligence training is more than just a good idea. It’s a practical and learnable skill that any of us has the capacity to master.

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Working with Emotional Intelligence – An Organisational Development Strategy

An often under-rated corporate HR function involves the area of working with emotional intelligence.  While soft skills are frequently not seen as a pre-requisite when it comes to performing a job properly, it is playing an increasingly important role in the business environment, and organisations are warming up to the idea that it can, and should, be nurtured.

Working with emotional intelligence can be tricky.

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The Emotional Intelligence Test – Putting Abstract Talent Into Perspective

An emotional intelligence test is frequently used these days as part of a company’s efforts to understand its employees and aid workforce development.  Although Emotional Intelligence as a concept was only recognised quite recently (about 15 years ago), the key reason behind why it is quickly catching on is its widespread relevance to business success.

Why Do You Need An Emotional Intelligence test?

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