General

Coached, Present and Accounted For

Absence to Presence

This article suggests that the problems of absenteeism in large organisations are best addressed in a proactive rather than reactive manner. Particularly employees in high stress, high-responsibility positions can, through a systematic process of performance coaching, be provided with emotional and psychological strategies to manage the stressors that often underpin absenteeism.

Along with helping reduce absenteeism rates, performance coaching improves the functioning of people when they are at work. In other words, performance coaching not only reduces absence but also increases “presence” (i.e. levels engagement in the tasks and roles being performed). Read the rest of this entry »

A Powerful Map for Effective Coaching – The E-Scale Process

Effective Coaching

What is your definition of effective coaching?

Many coaches I have spoken to or read about have defined effective coaching by using words such as support, challenge, develop, change, facilitate, collaborate, inspire etc. Despite these overlaps in how coaches describe what they are aiming to do, there are a multitude of approaches, frameworks, techniques and ethical viewpoints that promise to make you an effective coach.

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The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)

There are various different tools and tests in the market for emotional intelligence assessment and development, and MSCEIT is one of those.  MSCEIT is an acronym and stands for the “Mayer-Salovey-Caruso Emotional Intelligence Test”.  This test stemmed from research first carried out in 1990 by Mayer & Salovey, and it was refined and developed over the ensuing years.

Some emotional intelligence tests focus on self-awareness and perceptions, or on identifying behaviour preferences.  The MSCEIT is a test which aims to focus on assessing emotional ability.

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The Myers Briggs Test

The Myers Briggs test (full name Myers Briggs Type Indicator) is a well-known psychometric questionnaire which seeks to reveal personal preferences in personality perceptions.  It is usually used as a tool for team building, career development and self awareness.

First published in 1962, the Myers Briggs test borrows from Carl Jung’s typological theories in his eponymous work “Psychological Types”.  The main psychological types are broken down into 4 different dimensions of personality, split into 4 possible dichotomies – these are pairs of mutually exclusive preferences for which an individual is classified.

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How To Get The Most Out Of Personality Testing

The field of psychometrics testing has developed over the last 80 years or so, and within this area personality testing has become a mainstay of assessing candidates for certain job competencies and organisational fit.

Why is personality testing important? And why do most emotional intelligence tests focus on personality?

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Linking Emotional Competence with Customer Satisfaction

Customer satisfaction is often a key focus area for a company, but few recognise the fact that there should be a certain level of emotional competence cultivated in support of this.
‘Emotional competence’ is a big phrase. While this certainly has a much larger remit than just customer service, I shall try to confine my discussion to what matters for a company in its efforts to provide a customer with good service.

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The Importance Of Emotional Intelligence Certification

In this article I will discuss emotional intelligence certification and its relevance to developmental programmes.  Some of our previous articles have already addressed the reasons behind why emotional intelligence is so important to businesses, and indeed in our lives.  We have also addressed the need to select a suitable emotional intelligence test, based on a model that is relevant and effective, to aid the development of emotional intelligence.

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Using The Enneagram In Business

Why the Enneagram?

The Enneagram is being used in business more and more with organisations such as Disney, Sony, Johnson & Johnson all using it to enhance business performance.  The question is why is the Enneagram so beneficial to us and to organisations?

In order to understand how the Enneagram can be useful in the business arena we need to look at some of the questions that are fundamental to our self-identity and can run as a background murmur in our interactions with others.

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Emotional Intelligence Coaching

Emotional Intelligence coaching will give you the ability to understand both yours and others motivations, emotions and concerns in the workplace and will unlock the potential for maximising business performance.

Whether you are looking to take your own career to new heights or use your new skills to develop high performance teams, an understanding and ability to apply emotional intelligence principals can radically reshape your personal effectiveness in the workplace.

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Unlock the Hidden Secret Of Developing Emotional Intelligence

When it comes to actually seeing benefits in your personal and professional life through developing emotional intelligence, there’s a hidden obstacle that prevents all of those tools and techniques from paying off in the long run. This obstacle is the subconscious mind.

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