Posts Tagged ‘Business Performance’

Linking Emotional Competence with Customer Satisfaction

Customer satisfaction is often a key focus area for a company, but few recognise the fact that there should be a certain level of emotional competence cultivated in support of this.
‘Emotional competence’ is a big phrase. While this certainly has a much larger remit than just customer service, I shall try to confine my discussion to what matters for a company in its efforts to provide a customer with good service.

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Using The Enneagram In Business

Why the Enneagram?

The Enneagram is being used in business more and more with organisations such as Disney, Sony, Johnson & Johnson all using it to enhance business performance.  The question is why is the Enneagram so beneficial to us and to organisations?

In order to understand how the Enneagram can be useful in the business arena we need to look at some of the questions that are fundamental to our self-identity and can run as a background murmur in our interactions with others.

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Emotional Intelligence Coaching

Emotional Intelligence coaching will give you the ability to understand both yours and others motivations, emotions and concerns in the workplace and will unlock the potential for maximising business performance.

Whether you are looking to take your own career to new heights or use your new skills to develop high performance teams, an understanding and ability to apply emotional intelligence principals can radically reshape your personal effectiveness in the workplace.

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