Posts Tagged ‘Business Relationships’

The Three Q’s of Business Success… IQ, EQ and KQ

Intelligent Business

When you hear the word ‘intelligence’ what do you think of?

Most of us associate the word intelligence with the mind’s ability, and with things like academic performance or the grasp of complex knowledge. The dictionary defines intelligence as the power of learning, understanding and reasoning, and describes intelligence primarily as a mental ability.

But recent developments in the field of business psychology have expanded the notion of intelligence from a purely thinking-based capacity to include our feelings and emotional understanding of the organizational functioning. Emotional intelligence is now widely recognized as central to better managing professional relationships, and increasing productivity.

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Linking Emotional Competence with Customer Satisfaction

Customer satisfaction is often a key focus area for a company, but few recognise the fact that there should be a certain level of emotional competence cultivated in support of this.
‘Emotional competence’ is a big phrase. While this certainly has a much larger remit than just customer service, I shall try to confine my discussion to what matters for a company in its efforts to provide a customer with good service.

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Emotional Intelligence Training

When it comes to emotional intelligence training, I don’t think there’s anyone who believes that EI is an ability that one is just born with. I could be wrong, but I’m sure just about everyone out there truly believes that emotional intelligence is a skill that can be learned.

Granted some of us may look at certain people and say… “Nope, anybody else can learn emotional intelligence… except them. They’ll just never get it.”

We won’t go there.

But for now let’s say that emotional intelligence training is more than just a good idea. It’s a practical and learnable skill that any of us has the capacity to master.

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The Emotional Intelligence Test – Putting Abstract Talent Into Perspective

An emotional intelligence test is frequently used these days as part of a company’s efforts to understand its employees and aid workforce development.  Although Emotional Intelligence as a concept was only recognised quite recently (about 15 years ago), the key reason behind why it is quickly catching on is its widespread relevance to business success.

Why Do You Need An Emotional Intelligence test?

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