Posts Tagged ‘Emotional Intelligence’

The Ethics of Emotional Intelligence

Poker Face…  My, My Emotionally Intelligent Poker Face?

A recent article on the Management Today website has raised the concern that emotional intelligence can be abused to manipulate others in the workplace in order to achieve self-serving goals. Drawing from the research report of Prof. Martin Kilduff and Dr Jochen Menges (Cambridge’s Judge Business School) and Prof. Dan Chiaburu (Mays Business School, Texas) the article warns that EI can be used to “manipulate, spin, intimidate and generally bend others” to one’s own agenda.

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Emotional Intelligence in Healthcare

Just how important are emotional/relational factors such as empathy, trust and respect when it comes to empirical clinical outcomes?

good bedside manner has received much anecdotal support in everyday conversation where we hear friends, colleagues and patients refer to a good bedside manner as essential to comprehensive and effective healthcare.

But does the research evidence corroborate these notions?

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The Three Q’s of Business Success… IQ, EQ and KQ

Intelligent Business

When you hear the word ‘intelligence’ what do you think of?

Most of us associate the word intelligence with the mind’s ability, and with things like academic performance or the grasp of complex knowledge. The dictionary defines intelligence as the power of learning, understanding and reasoning, and describes intelligence primarily as a mental ability.

But recent developments in the field of business psychology have expanded the notion of intelligence from a purely thinking-based capacity to include our feelings and emotional understanding of the organizational functioning. Emotional intelligence is now widely recognized as central to better managing professional relationships, and increasing productivity.

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What are you FOR?

Mission Statements

What is your opinion on company “mission statements” or written declarations of “organizational values and visions”?

Has your organization developed documents that define your “corporate goals and identity?”

Ideally these documents will shape and inform the everyday functioning of the teams and individuals that constructed them. But very often these documents make impressive, but irrelevant decor items for executive office walls.

Why is that?

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Team building – Putting the “I” back in “Team”

“There’s just no ‘I’ in team!” You’ve heard that said before right?

If you’ve been part of any team or organization, you’ve experienced the frustration and resentment of when a colleague, a manager or a staff member privileges their own agenda, their own promotion, their own function, or their own goals, over the team’s shared vision and collective success.

Individualism at the expense of universal progress.  Me, myself and I, before I and thou.

So there’s no “I” in team, yes? Or is there more to it than that? And what difference might the power of emotional intelligence make in the dynamic relationship between “I” and ‘team’?

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Linking Emotional Competence with Customer Satisfaction

Customer satisfaction is often a key focus area for a company, but few recognise the fact that there should be a certain level of emotional competence cultivated in support of this.
‘Emotional competence’ is a big phrase. While this certainly has a much larger remit than just customer service, I shall try to confine my discussion to what matters for a company in its efforts to provide a customer with good service.

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Using The Enneagram In Business

Why the Enneagram?

The Enneagram is being used in business more and more with organisations such as Disney, Sony, Johnson & Johnson all using it to enhance business performance.  The question is why is the Enneagram so beneficial to us and to organisations?

In order to understand how the Enneagram can be useful in the business arena we need to look at some of the questions that are fundamental to our self-identity and can run as a background murmur in our interactions with others.

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Reframing The Emotional Intelligence Definition

We previously took a close look at how the mind works just like a computer when it comes to accumulating mental programs.

Almost everyone incorporates this image into his or her emotional intelligence definition.

It’s a great way to look at the mind. It simplifies our concept of how the mind operates and allows us to develop a more experiential sense of our own emotional intelligence definition.

It’s easy to see how our belief systems and behaviours work just like computer programs. Through past decisions, we form ideas and beliefs and those beliefs continue to run until we make a determined decision to stop them.

As such, we see a lot of solutions out there for dealing with programs that we don’t want. What’s their solution? Reprogram yourself.

The problem is… that doesn’t work.

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The Secret Ingredient to Emotional Literacy

One of our objectives here is to present you with some discriminating questions about emotional literacy so you can come up with your own answers.

We’ve also pointed out that, while there’s so much material and many courses that offer to teach emotional literacy, the vast majority of that material doesn’t fully take you to the end result you’re looking for.

Yet through all of that, we’ve hinted that the programmes offered by Powerful Organisations teaches emotional literacy at a level beyond anything you’ve ever seen before.

Here’s why the courses at Powerful Organisations work while others you’ve tried fall short…

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Emotional Intelligence So Easy Children Can Do It

Think back to when you were a child and your relationships with friends were lighthearted and fun. Chances are, you can remember a time when you joyfully skipped through life… and if somebody ruffled your feathers, you could easily shake it off.

Why does it now seem that our relationships require much more work to maintain now that we’ve grown up? Why do we seek out seek out a means of building emotional intelligence when we were such a natural at it back when we were kids?

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