Coached, Present and Accounted For

Coaching helps employees remove the intrapersonal barriers (e.g. thinking patterns, beliefs, emotional sore spots etc.) and interpersonal barriers (e.g. defensiveness, criticism, withdrawal, conflict avoidance etc.) that lead to ‘relational distress’ or prevent them from engaging with more presence and motivation in their workplace relationships.

Many of the daily challenges faced by employees relate not only to high work demands, but also to the relationship-based nature of the services they provide together with their colleagues.

Work is often about working with people (colleagues and clients) to provide a comprehensive service. This makes it vitally important that people are equipped with the emotional and social competencies required to manage not only ‘client psychology’, but also their own reactions to the client-provider and colleague-to-colleague relationships.

Considering this, performance coaching must focus primarily on developing the emotional intelligence of individuals. Ideally, emotional intelligence-based performance coaching will simultaneously address the intrapersonal and interpersonal barriers to improved performance and work satisfaction.

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